No need to speak in french to advise Lelia or use last names. While I think the true extent of the emergency was exaggerated on board, I think RAM is partly to blame with their control of the cabin and handling afterwards. And while RAM is a major carrier in Africa, they are a ill prepared for such an emergency. As a westerner, I would never fly them again due to their inability to handle contingencies. And honestly, after landing, I think they did the best they could under the could under the circumstances (knowing the resources of the company).
I have also researched window cracking.... it seems very rare and the pilots did the right thing. There are a number of reasons that the windows can crack.... chance, window heater failure, etc. There is a very small maintenance component to the probability but I am Delta Airlines does a great deal of RAM's maintenance now. So it cannot simply be blamed on RAM being a "third world carrier"
znymz: Out of curiosity, can you provide any further information? When I walked off the plane, I looked for cracks and did not see a 'crazed' window. Was it a small crack? How long was the plane in the Azores?