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A Not So Good Welcome Home...

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joeyb747:
http://xfinity.comcast.net/articles/news-general/20110608/US.Soldiers.Bags/?cid=hero_media

glencar:
Delta has corrected the situation. But the publicity was terrible.

NoMad:
I don't understand why this is news.  The soldiers superiors gave them incorrect information about bags.  Delta's policy is not new and it isn't Delta's fault that someone idiot told those poor guys they could check four bags free instead of three.  What do you expect the ticket and gate agents to do, just change company policy on the fly?

Dave_B:

--- Quote from: NoMad on June 09, 2011, 07:57:54 AM ---I don't understand why this is news.  The soldiers superiors gave them incorrect information about bags.  Delta's policy is not new and it isn't Delta's fault that someone idiot told those poor guys they could check four bags free instead of three.  What do you expect the ticket and gate agents to do, just change company policy on the fly?

--- End quote ---

Unfortunately the average person has no idea how a business works, so you'll get a lot of comments like "oh how awful" and such. You'll never get away from that because ignorance is sort of a fundamental condition.

NoMad:
And frankly, those guys making a video blaming delta for this and putting it on the internet was totally inappropriate and wrong. 

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